FAQ

Login & Account Information:

1. How can I login?
2. What do I do if I'm having trouble logging in?
3. How to update my account information?
4. If I don't use my +You Club account will it be deactivated? Till when I can use the account?
5. What kinds of updates do I get through WhatsApp?

General queries:

1. Would it be possible to transfer all the cashback from one account into another?
2. What is the difference between Promotional Cashback and Instant Cashback?
3. What is Promotional Cashback? How can I earn it?
4. When can I use the Promotional cashback received ?
5. How do I know the amount of cashback credited?
6. How can I earn cashback on buying Gift Cards? How do I buy Gift Cards?
7. Is there any maximum limit for buying a Gift Card?
8. When can I use the instant cashback received on purchase?
9. Can I use my cashback to purchase another brand Gift Card?
10. Can I use both Gift Cards and Coupons together ?
11. How do I find a particular Gift Card and its details?
12. How can I redeem my cashback?
13. Can I cancel my Coupon/ Gift Card?

Troubleshooting:

1. How do I contact the customer support team ?
2. How much time will it take for cashback to be credited in my +You Club account?
3. What should I do if I don't receive cashback ?
4. What should i do if my Gift Card or Coupon is not working ?
5. What happens if payment has been made from your account and the gift card is not generated?
6. How can I use the amount that was credited back to me since the Gift Card was not generated after successful payment?
7. How much time will it take to get my refund?

About +You Club:

1. What does +You Club offer ?
2. What are shopping ideas?
3. Do I need to pay to use +You Club platform?
4. How do I find a specific brand?